RETURN AND EXCHANGE
Free in-store returns

Return your items free at any Topsytoppy Pick up location around the country. if your return is due to change of mind then just make sure you present in store with proof of purchase (within 10 days from delivery) and that your item meets the returns conditions as received. 

Please choose carefully when purchasing merchandise designated as clearance in store and online, as change of mind returns will not be accepted. Subject to availability, an exchange for an identical item (same style, model etc) may be provided. 

Our policy included the change of mind limits do not exclude or replace your rights under consumer guarantees of the USA consumer law, regulations or otherwise as required by law. 

Return by mail

$8 fee applies for Post Office Drop-off (Cheapest Option); courier pickup costs extra. See Post Office for details.

RETURNS
CONDITIONS

What can I return or exchange and when?

Exchanges 

How do I exchange an item?

If you change your mind on an item, you can return it for an exchange of identical items (any color or size) or refund (must be as purchased). Please see returns policy here for further details and return conditions. The change of mind policy does not impact your rights under the Amwrica Consumer Law and Regulations.

Please note all return items are reviewed upon processing to ensure they meet the return conditions listed in the policy. Goods that do not match return conditions will be returned to the customer.

Easy in-store exchange  Whether you bought it online or in-store, you can bring your item in-store to  exchange it. For online orders, we will need to issue you a refund back to your original method of payment via our online returns system. You can then re-purchase an alternative size, colour or item in-store.

Online exchange  You can exchange your item for one of a different size or colour by sending it back and  requesting an exchange. There will, however, be extra shipping and handling fees. If the item you’re exchanging it for is of a higher value, you will also be charged the difference.

complaints@topsytoppy.com

FAQ 

Yes you can (Terms and Condition Applies).

Whether you bought it online or in-store, you can bring your item in-store to  exchange it. For online orders, we will need to issue you a refund back to your original method of payment via our online returns system.

Yes by mail. Please note all return items are reviewed upon processing to ensure they meet the return conditions listed in the policy. Goods that do not match return conditions will be returned to the customer.

Return your items free at any Topsytoppy Pick up location around the country. if your return is due to change of mind then just make sure you present in store with proof of purchase (within 10 days from delivery) and that your item meets the returns conditions as received. 

Items identified not returned in perfect state as delivered